Customers expect good service. Only service that goes above and beyond expectation will make a difference to your business. Accelerate Associates regularly undertakes customer satisfaction surveys for a variety of client types in the B2B market.
From small scale UK-only surveys to international customer satisfaction survey projects, our surveys provide companies with a rich opportunity to learn from, and listen to, what their customers have to say.
Although all companies can benefit from surveying their customers, customer surveys are particularly important for businesses that are ISO 9001 accredited.
Accelerate Associates will work with you to link satisfaction monitoring to your business objectives and key performance indicators (KPIs) by delivering an independent investigation and measurement of customer opinions and requirements in order to deliver a clear, written report summarising all findings and that is inclusive of relevant customer comments.
For businesses with an international clientele, Accelerate delivers multi-lingual, multi-national surveys.
For companies that are ISO 9001 accredited, this global benchmark for quality management is designed to ensure that companies meet the needs and expectations of customers. The standard takes a customer centric approach, tying together business objectives, customer needs and the company marketing plan. Accreditation is also a mark of continual improvement.
The video below features Mast Group Limited, a leading UK diagnostics supplier discussing the benefits of regular customer satisfaction surveys.
Through appropriate customer surveying, change and improvement can be measured alongside customer needs whilst collecting valuable marketing insight and opportunities.
Benefits of customer satisfaction surveys include:
- An independent insight into your customer needs.
- An independent insight into the customer experience of your business.
- Developing a process that encourages and measures continuous improvement and identifies of new opportunities.
- Contact Accelerate Associates today to discuss your customer satisfaction survey requirements.
